Refund & Cancellation Policy
Kaashvi’s Collections
Last Updated: May 2026
Thank you for shopping with Kaashvi’s Collections. We strive to provide high-quality artificial jewelry and a smooth shopping experience for our customers. Please read our Refund & Cancellation Policy carefully before making a purchase.
1. Order Cancellation Policy
Cancellation Before Shipping
Customers may cancel their order before it has been shipped.
To request cancellation:
Contact us immediately through email or phone.
Once the cancellation request is approved, the refund process will be initiated.
Cancellation After Shipping
Orders that have already been shipped cannot be canceled.
Customers may request a return after delivery if eligible under our return policy.
2. Return Eligibility
We accept returns only under the following conditions:
Product received is damaged
Wrong product delivered
Product has major manufacturing defect
To be eligible for a return:
The request must be raised within 7 days of delivery.
The product must be unused and in original packaging.
Original invoice and unboxing proof may be required.
3. Non-Returnable Items
The following items are not eligible for return or refund:
Used products
Products damaged by customer misuse
Customized or personalized jewelry
Earrings and certain hygiene-sensitive items
Products purchased during special sale or clearance offers
4. Refund Process
Once the returned product is received and inspected:
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
In case of Cash on Delivery (COD) orders, customers may be asked to provide bank account details for refund processing.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery.
Share order details along with product images or unboxing video.
After verification, we will arrange:
Replacement
ORRefund, depending on product availability.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your bank or payment provider.
Refund processing times may vary depending on your bank.
If the issue still persists, contact our support team.
7. Shipping Charges
Original shipping charges may be non-refundable.
Return shipping costs may be borne by the customer unless the error is from our side.
8. Exchange Policy
Exchanges may be available only for:
Damaged products
Incorrect products received
Exchange requests are subject to product availability.
9. Fraud Prevention
Kaashvi’s Collections reserves the right to refuse refunds or returns in cases of:
Repeated misuse of return policy
Fraudulent claims
Suspicious activity
10. Contact Us
For cancellation, return, or refund support, contact us:
Kaashvi’s Collections
Email: your-email@example.com
Phone: +91-XXXXXXXXXX
Address: Your Business Address, India